THIS REFUND POLICY APPLIES ONLY IF YOUR ACCESS TO  myfeelness (THE “SERVICE”) HAS BEEN PURCHASED FROM THE WEBSITE AVAILABLE VIA THE LINK https://myfeelness.com/ (THE “WEBSITE”). 

By using the Service on any computer, mobile phone, tablet or other device (collectively the “Device”), you as a user of the Service confirm that you have read, understand and agree to be bound by this Refund Policy and any other applicable law.

We may change this Refund Policy at any time without notice, effective upon its posting on the Website. Your continued use of the Service shall be considered your acceptance of the revised Refund Policy. If you do not agree to this Refund Policy, please do not use this Service.

Through the Website you may purchase the access to the paid Content (as defined in the Terms of Use) of the Service (“Purchase”) using any of the following payment methods through the popular and trustworthy Stripe.com payment system:

  • Bank Card: you can make a purchase simply and securely using your Mastercard or Visa. Your bank card information will be encrypted at the point of transaction.
  • Google Pay: you can make a purchase simply and securely via stripe, opting for the Apple Pay payment method during checkout.
  • Apple Pay: you can make a purchase simply and securely via stripe, opting for the Apple Pay payment method during checkout.
  •  Link: you can make a purchase simply and securely via Link by stripe, opting to use your link payment method during checkout.

The cost of a subscription is provided  within the service.

You will be granted access to the Content immediately after your transaction is successfully validated by our servers and upon setting up a password.

Please note that to process the payment we use third-party services (i.e. payment processors). Such services enable the transaction initiated by you and notify us of its completion. We do not store or collect your payment details ourselves. This information is provided directly to our third-party payment processors.

You agree that the purchase is final, that we will not refund any transaction once it has been made and that the purchase cannot be cancelled.

Notwithstanding the foregoing, you may be eligible to receive a refund in the following cases:

To receive a refund, either in full or partial, you must contact us at team@myfeelness.com. If you do not email us and instead utilize the automated one click cancellation or suspension system within the website as detailed below, no refund will be granted. All refund decisions, refund amounts and refund scenarios are at the discretion of myFeelness staff.

A) You have experienced technical issues with your Purchase and, as a result, your use of the Purchase is rendered impossible.

To understand whether you are eligible for a refund, we may ask you to provide the following information:

  • your device’s model, operating system and version;
  • the steps you are taking when this issue appears;
  • a screen video or screenshots that would illustrate the issue;
  • any additional information that would help us identify the problem, if the details you have already provided are not enough to identify the issue you're experiencing.

The technical issues may include material crashes, failure to launch, non-clickability of buttons and other issues, which render your use of the Purchase impossible.

B) If you did not experience results after following the content recommendations and met all of the following conditions:

  • You contact us within 30 (thirty) calendar days as of the Purchase date; and
  • You have followed our personalized Feelness plan at least during 14 (fourteen) days out of the 28 (twenty eight); 
  • Note that the learning platform keeps track of user access and what lessons and modules have been accessed by a user.  
  • One doesn't qualify for a refund if they simply chose not to do anything at all!

To be eligible for a refund on the grounds of not getting perceivable results, the minimum number of completed sessions in your plan during 28 (twenty eight) consecutive days (four weeks) should be equal to at least 2 (two) Feelness sessions of 10 to 20 minutes each every 2 (two) days.

All refunds will be calculated according to the actual purchase price paid at the time of purchase. Please note that returns for credit and debit card transactions are issued within 2 (two) business days, however it may take up to 5 (five) business days for the credit to arrive at your credit card or bank account.

We are not liable for any refund amount due to technical problems on your computer, including but not limited to: chosen browser configuration ( Chrome, Firefox, Safari, Edge) or problems due to Internet connectivity.

To request a refund or exchange, please contact Website customer service at team@myfeelness.com

If we incur costs and/or expenses because a payment is declined and this is your fault (e.g. because there are insufficient funds in the account or the credit card limit has already been exhausted), then we are entitled to bill you for the actual costs and/or expenses incurred.

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